Support
Help & support
The fastest way to get unstuck. Pick a channel that matches the urgency of your question, or jump into the topic library below.
Chat with your vendor
For bookings questions — refunds, changes, anything thread-specific — message the vendor directly. They reply within hours during business days.
How chat works →Email Velora support
We aim to reply within 24 hours, weekends included. Include your booking ref (e.g. VEL3J9KQA) so we can look it up fast.
support@velora.app →Safety or urgent issue
If you feel unsafe, are stranded, or need immediate help during a trip, use our 24/7 line.
+60 3 5555 0199 →Browse by topic
Found a bug?
The fastest way to get it fixed is to long-press the version number at the bottom of your Profile screen in the app — that copies your build info to clipboard. Email it to bugs@velora.app with a short description.