Contact
Get in touch
The fastest answer is usually in the Help centre — but if you'd rather talk to a human, here's the way in.
Customer support
Bookings, refunds, account issues, anything traveller-facing.
support@velora.appVendor partnerships
Listing on Velora, payouts, business verification, vendor analytics.
vendors@velora.appPress & media
Brand assets, interviews, partnerships with media outlets.
press@velora.appPrivacy & legal
DPO requests, copyright issues, regulatory questions.
legal@velora.appOffice
Velora Sdn Bhd
Level 12, Menara KEN TTDI
Kuala Lumpur 60000, Malaysia
Hours
Email support — answered 7 days a week, target within 24h.
Phone — Mon–Fri, 9 AM – 6 PM MYT.
Emergency line — 24/7.
In-app chat
Profile → Vendor chat. Threads with vendors stay in there; tagging us in a thread escalates to support automatically.