Vendor help centre
Guides for getting set up, paid out, and running smoothly on Velora. Need a human? vendors@velora.app.
Guides
Listing your first service
From category selection to photos, pricing, and cancellation tier — the full walkthrough for vendors going live for the first time.
Business verification
What documents we need, how long it takes, what to do when verification gets stuck.
Payouts & banking
How the weekly payout cycle works, when claims show in your earnings, and how to update your bank account safely.
Progress tracking
Drive guest confidence with the booking progress timeline. Templates, custom steps, and live status updates explained.
Customer messages
Best practice for keeping response time low and reviews high — Velora's analytics scores you on both.
Reviews & ratings
Why one-star reviews hurt your search rank, how to respond, and how to flag content that violates community standards.
Frequently asked
How long until my services go live?
Once business verification completes (~2 business days), each service goes live as soon as you publish it from your Services screen. Velora's editorial team may spot-check listings and request edits if photos or descriptions need work.
When do I get paid?
Payouts are issued every Monday for bookings that completed (trip end date passed and no traveller dispute) the previous week. Funds typically land in your bank in 1–3 business days depending on your bank.
What commission does Velora take?
Commission is set per category and is fully transparent — you can see it in Vendor → Earnings. The traveller pays the listing price (your base price + platform markup) and you always receive your base price times the units booked.
A booking just came in — what should I do?
Open it in your Bookings tab. Confirm dates, check special requests, and tick the first progress step (usually 'Confirmation email') to let the traveller know you've received it. Reply to any chat from them within 24h on a business day.
Can I edit a service after it goes live?
Yes — Services → tap the service → Edit. Changes apply to future bookings only; existing bookings stay locked at the price + terms they were booked with.
Can I pause listings while I'm on holiday?
Yes — set the service status to Paused in the Services tab. Travellers won't see it in search until you flip it back on. Existing bookings are unaffected.